Watching recent Internet backlash and organizations reacting to it is fascinating. The volume is certainly up higher on people’s reaction to your decisions. While that may be a good thing in some ways it can also lead to some big mistakes, like changing an organization’s decision when the one they’ve made is the right one for its future. If you’ve done it right then you should be able to support and stand behind major decisions.
First and foremost, leaders and organizations need to remember that pleasing all the people all the time is neither possible nor a viable goal. There are going to be people who disagree just because disagreeing makes them happy. Stop trying to please everyone and focus on earning support from the people who matter most to your success.